Security & quality certification
Accetera possesses the necessary competencies and certifications to provide all services you have requested. We are compliant with all relevant legal acts, formal obligations, internal security and quality rules as we have integrated all of it into our local software solutions, day-to-day operations, company environment, and employees’ behaviour.
Ensuring the highest level of personal data security, service quality and delivery discipline, we have an ISO 27001-certified Information Security Management System and an ISO 9001 certified Quality Management System. We are also fully compliant with GDPR and guarantee the highest standards of data security.
Furthermore, we have a comprehensive business continuity plan (BCP) and disaster recovery plan (DRP) in place, so we can guarantee business continuity under all circumstances. Risk factors are valued based on a matrix stating a correlation between the level of probability of their occurrence and their negative impact on the system. BCP’s are annually tested - Checklist testing, Walk-through testing, Full-interruption testing - following an internally documented process and modified according to the best standards gathered.
Accetera also has an environmental management system certified according to EN ISO 14001:2015.
Information Security Management
- ISO 27 001 certification
- A BCP and DRP are in place for 24/7 continuity of services
- Regular risk management process
- Secure portal for data exchange
- Strong password policy
- Regular control of systems and data access
- Technical security
- Regular security training for relevant employees
Quality Management
- ISO 9 001 certification
- Regular review of satisfaction / feedback from Clients/Evaluation of the success of provided services via KPIs and SLAs
- Four-eyes principle
- Regular legislation trainings and strong educational programs
- Discrepancies recorded and monitored
- Professional liability up to 5 000 000 EUR
- Type 2 SOC 1 & ISAE 3402
Environmental Management System
ISO 14001:2015 certification
Compliance
Compliance with all relevant legal acts, formal obligations and internal security and quality rules in all active countries, including GDPR